Refund policy

Return Policy

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

Conditions for Returns:
  • The candles must not have been used.
  • The packaging must be unopened and in perfect condition.
  • A return is only possible if the return form, which we will send you via email after your request, is fully completed and included with the return shipment.
How to Initiate a Return:
  1. Contact us at lesgsshop@gmail.com or via the contact form on our website.
  2. We will review your request and send you a return form along with the return address.
  3. Items sent back without a prior return request will not be accepted.
Damages and Issues

Please inspect your order upon receipt.

  • Contact us immediately if the item is damaged, defective, or if you received the wrong item.
  • We will resolve the issue as quickly as possible and provide a solution.
Exceptions to Returns

Some items are non-returnable:

  • Opened or used candles (for hygiene and safety reasons).
  • Sale items or gift cards.

If you are unsure whether your item is eligible for return, please contact us at lesgsshop@gmail.com.

Right of Withdrawal (EU)

For orders within the European Union, a 14-day right of withdrawal applies:

  • You may withdraw your order within 14 days without providing a reason.
  • The item must be unopened, unused, and in its original packaging.
How to Exercise Your Right of Withdrawal:
  • Contact us at lesgsshop@gmail.com or via the contact form to initiate the withdrawal.
  • We will send you a return form and the return address.
  • Return shipping costs: These are the responsibility of the customer.
Refunds

Once we have received and inspected your return, we will notify you of the refund status.

  • Approved refunds will be processed within 30 business days via the original payment method.
  • Please note that your bank or credit card provider may take additional time to process the refund.

If more than 30 business days have passed since your return was approved, please contact us at lesgsshop@gmail.com.

Additional Notes
  • Returns without the completed return form cannot be processed.
  • Processing refunds may take up to 30 days after receiving the returned item.
  • The customer is responsible for return shipping